My changes aren't showing

Made a change in 4planning but not seeing it straight away? In most cases this comes down to caching, visibility, or a change that was not saved properly. Below are the possible causes and solutions.

Check that the change was saved

• Check that you clicked Save.
• Go back to the section and check that the change was applied.
• The change may not have been saved correctly, or may have been made in the wrong place.

Refresh the page

Sometimes an older version of the page is being shown.

• Refresh the page in your browser, or restart the app.
• Use a hard refresh in the browser if needed (Ctrl + F5, for example).
• Old page data may still be loading; refreshing or clearing the cache can help.

Log out and back in

Log out and log back in to make sure you are seeing the latest version.

Check visibility and rights

• Check whether the change is visible for your role.
• Check whether the item is visible to the right groups.

Check on another device

View the change in another browser or on another device to rule out caching.

Rare technical causes

In exceptional cases a technical problem or maintenance can temporarily stop changes from being visible.

• Rare technical issues or maintenance can prevent changes from appearing.

Getting in touch

Still not seeing your changes? Contact your organisation's administrator or 4planning support.

Tips for effective use

• Always work with the most recent version of your browser.
• After important changes, always check visibility.
• Ask a colleague to check whether the change is visible.

Good to know

• Changes take effect immediately once saved.
• Browser cache can cause an old version to be shown.