Which membership fee emails and notifications do you get?

4planning sends various notifications around membership fees, usually by email and as a push notification. Some you can switch off, others deliberately not.

The overview

Notification	When	Can it be switched off?
Direct debit pre-notice	About 14 days before the SEPA collection	Yes
Payment ready	On the due date (iDEAL or bank transfer)	Yes
Invitation to activate a mandate	For a new SEPA subscription without a mandate	Yes
Payment reminder (late)	Every 7 days after the due date, up to 3×	No
Reminder about a missing mandate	SEPA instalment without a valid mandate	No
Failed direct debit or payment	As soon as a payment fails	No
Chargeback or reversal	When an earlier payment is reversed	No
Payment confirmation	As soon as an instalment is paid	Email only, no push

The rule behind it

The routine notifications — the pre-notice, "payment ready" and the invitation to activate your mandate — respect your own preference. If you do not want them, you switch them off.

Notifications about a late, failed or reversed payment always go out. You cannot mute those, because otherwise you could miss an outstanding payment without knowing. That is a deliberate choice: it concerns money you still owe.

Step 1: Adjusting notifications

1. Go to My account.
2. Open the Notifications section.
3. Switch the membership fees toggle on or off.

That applies to the routine notifications. Reminders about arrears stay on.

Frequently asked questions

• I am getting a message twice, by email and as a push. That is correct: most membership fee notifications go through both channels. You can set what you want to receive per channel.
• I am getting emails about my child's membership fee. That is how it works. All messages about a linked child go to the parent.
• I have paid but I am still getting a reminder. With a bank transfer the association has to mark the instalment as paid manually. Contact your treasurer.