Which membership fee emails and notifications do you get?

4planning sends various notifications around membership fees, usually by email and as a push notification. Some you can switch off, others deliberately not.

The overview

Notification	When	Can it be switched off?
Direct debit pre-notice	About 14 days before the SEPA collection	No, you always get the email
Payment ready	On the due date, if you pay by iDEAL	No, you always get the email
Membership fee payable to your association	On the due date, if you pay outside the app	No, you always get the email
Invitation to activate a mandate	For a new SEPA subscription without a mandate	Yes
Payment reminder (late)	Every 7 days after the due date, up to 3×. If you pay outside the app, it asks you to transfer the amount	No
Reminder about a missing mandate	SEPA instalment without a valid mandate	No
Failed direct debit or payment	As soon as a payment fails	No
Chargeback or reversal	When an earlier payment is reversed	No
Payment confirmation	As soon as an instalment is paid	Email only, no push
Payment method changed	When you or your association changes the payment method	No

The rule behind it

You always receive the pre-notice and the message that your payment is ready by email, so you always know when money will be collected or has to be paid. The invitation to activate your mandate respects your own preference.

Notifications about a late, failed or reversed payment always go out. You cannot mute those, because otherwise you could miss an outstanding payment without knowing. That is a deliberate choice: it concerns money you still owe.

The button in the email

The emails about a payment that is ready, a reminder, a failed payment, a chargeback or a missing authorisation contain a button that lets you pay or set up the direct debit straight away. You don't need to log in for it; see Paying your membership fee. If there is nothing to pay at that moment, or you pay outside the app, the button takes you to the app.

Adjusting notifications

Your notifications in My account have no topic for membership fees. The pre-notice and "payment ready" always come by email, and reminders about arrears stay on as well.

Frequently asked questions

• I am getting a message twice, by email and as a push. That is correct: most membership fee notifications go through both channels. You always get the pre-notice and "payment ready" by email.
• I am getting emails about my child's membership fee. That is how it works. All messages about a linked child go to the parent.
• I have paid but I am still getting a reminder. If you pay outside the app, the association has to mark the instalment as paid itself. Contact your treasurer.