Giving a SEPA mandate

If you pay your membership fee by direct debit, you sign a mandate once. After that it runs by itself: you do not have to do anything per instalment.

Step 1: Open your membership fee page

1. Log in to 4planning.
2. Go to Membership fees. This shows what is outstanding and which payment method has been set for you.

Step 2: Activate the mandate

1. Click the button to activate your mandate. If you have not given one yet, you also receive an email about it.
2. You are taken to a secure payment environment where you confirm your account.
3. Complete the confirmation. You are then returned to 4planning.

From that moment the mandate is active and your membership fee is collected automatically.

Under 18?

If you are under 18 and have your own account, 4planning first asks you to tick a box: My parent or guardian knows about this and gives permission. After that you simply continue to the bank.

If a parent or guardian is linked to your account, they arrange the mandate from their own app. You then see who that is, instead of the button to the bank.

What happens next?

Before every collection you receive a pre-notice, by default around fourteen days in advance. It states which amount will be collected and when. So you always know beforehand what will leave your account.

Good to know

• As long as there is no active mandate, your instalment stays outstanding and you will receive reminders about it.
• Every collection carries a service charge on top of the membership fee: € 1.00, or € 0.60 if your association has connected its own Mollie account. The amount is stated in the pre-notice.
• You can withdraw a mandate through your bank. If you do, let your association know, otherwise the next collections will fail.

Frequently asked questions

• When is the amount collected? About two weeks after the pre-notice you receive by email. The exact amount and date are in that email.
• My direct debit failed — what now? You receive an email with a payment link; with it you pay that instalment by iDEAL after all. The following instalments simply go through direct debit again. Do check whether your mandate is still active.
• Can I go back to iDEAL? Yes, unless your association has chosen direct debit only for your membership. You will see that on your membership fee page.
• Can I switch off the pre-notice? No. You always get the pre-notice by email, so you know when money will be collected. Reminders for a late or failed payment will also keep coming through.