Deactivating a ticket scanner

In 4planning you can easily deactivate a ticket scanner when it may no longer be used, temporarily or permanently. This is useful when a device is lost, when staff change, or when an entrance is no longer active.

Step 1: Go to the event

1. Open the event in question.
2. Choose Edit event.

Step 2: Deactivate the scanner

1. Scroll down to the Ticket scanners section.
2. Click Deactivate next to the scanner you want to disable.

When should you deactivate a scanner?

• When a device is lost or stolen.
• When an entrance is no longer in use.
• When staff or volunteers change.

Tips for effective use

• Deactivate scanners immediately when there is a security risk.
• Check regularly which scanners are active.
• Use clear names so you keep an overview.

Good to know

• Deactivating has no effect on tickets already scanned.
• You can reactivate a scanner later.
• This increases the security of access control.