Managing a ticket order (resend, copy link, check in)

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For every sold ticket order there's a menu with actions: resend the tickets by email, copy the ticket link, download the ticket PDF, or check a ticket in or out manually. Handy when a buyer lost their ticket, can't find the email, or the scanner isn't working.

Step 1: Go to ticket sales

  1. Open the relevant event.
  2. Scroll to the Ticket sales card.
  3. Choose the tab of the ticket type whose buyer you're looking for.

Every row in the table is one sold ticket. For an order of multiple tickets, they're listed one below the other, marked with a coloured stripe on the left and a counter (for example "2/3").

Step 2: Open the action menu

Click the menu icon (⋮) on the right of the row. You'll see:

  • Resend tickets — sends all tickets from this order again to the given email address. You can adjust the address before sending, for example if the buyer made a typo.
  • Copy ticket link — copies a secure link to the clipboard that lets the buyer view and download their tickets, without logging in. Handy to forward yourself via WhatsApp or email.
  • Download ticket PDF — downloads the PDF of this one ticket directly.
  • Check in manually / Undo check-in — marks the ticket as scanned, or undoes that. Use this if the QR code can't be scanned or the scanner stops working.

Good to know

  • Resend always sends all tickets from the same order in one email — exactly as the buyer originally received them. If someone bought tickets in two separate orders, those stay two separate actions.
  • The ticket link is a temporary, secure link. Only share it with the buyer themselves.
  • Checking in manually works per individual ticket, even within an order of multiple tickets — so you check in one ticket at a time.
  • These actions are only visible to admins.

Frequently asked questions

  • Can I send a ticket to a different email address than the one used to order? Yes. Adjust the address in the window that opens for "Resend tickets" before sending.
  • Does this work for free tickets I sent myself? Yes, these actions work for any paid order, including free tickets you sent via Giving away free tickets.
  • What happens if I click "resend" again right away? To prevent spam, you can resend to the same email address at most once per minute.

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