Giving away free tickets

There are two ways to give someone access to your event without payment.

Sending one person a free ticket

1. Go to the Tickets tab of your event and click Send free ticket.
2. Using the sponsor module? Then optionally pick a sponsor — the contact person's email address and name are filled in for you, and you'll see which sponsor package that sponsor has. You can still adjust the filled-in fields afterwards.
3. Choose the ticket type.
4. Enter the quantity. All tickets go as separate attachments in a single email to the same address.
5. Fill in the email address, and the name if this address isn't a member in the app yet.
6. Click Send.

If the email address is already known as a member, the tickets automatically appear for that person under My tickets, with a "Free" badge. If the address isn't known, that person receives them by email as a guest.

This works for any ticket type, regardless of its set price — a €25 ticket can be given away for free this way. It does still count towards the available capacity though: if a ticket type is sold out, you can no longer send a free copy of it either. For a ticket type with limited capacity, the number still available immediately caps what you can pick in the Quantity field; the maximum per send is 25.

If you send to the same address again within ten seconds, the app asks you to wait a moment — that's double-click protection. If you want to give someone several tickets, enter that in the Quantity field instead of sending multiple times.

Creating a free ticket type

Want people to be able to claim a free ticket themselves, without you having to send every request individually? Create a ticket type with price €0.00, just like any other ticket type. Visitors then go through the normal order process (see buying or claiming a ticket), except the payment step is skipped.

In the public ticket shop, a stricter limit applies here than for a paid ticket, to prevent abuse: a maximum of 3 free ticket requests per half hour per email address. That limit does not apply to members ordering while logged in to the app; there the maximum per person and the capacity of the ticket type set the boundary.

Seeing how many you've given away

On your event's financial summary (Ticketing), you'll see a separate figure "Free tickets" — this counts both the personally sent free tickets and the self-claimed €0 tickets together.

Frequently asked questions

• What's the difference between the two methods? "Send free ticket" is a targeted action to exactly one email address, for any ticket type. A €0 ticket type is self-service: anyone can claim it themselves via the normal ticket page.
• Does a free ticket cost capacity? Yes, in both cases it counts towards the available number of tickets of that type.
• Can I send several tickets at once? Yes, enter the number you want under Quantity (up to 25 per send). The recipient gets one email with all tickets as separate attachments, and one link to view them all.
• Can I link tickets to a sponsor package? Not automatically yet. You pick the sponsor in the dialog and enter the quantity yourself; that sponsor's package is shown alongside so you can see which agreement it belongs to. The log records which sponsor received which tickets.
• Can I see how much revenue I've theoretically given away? Yes, for every personally sent free ticket, the regular price of that ticket type is recorded in the log, plus the total for that send.
• The recipient has no account — where do they find the ticket? Via the link in the confirmation email; that stays valid for up to thirty days after the event.