Giving away free tickets

There are two ways to give someone access to your event without payment.

Sending one person a free ticket

1. Go to the Tickets tab of your event and click Send free ticket.
2. Choose the ticket type.
3. Fill in the email address, and the name if this address isn't a member in the app yet.
4. Click Send.

If the email address is already known as a member, the ticket automatically appears for that person under My tickets, with a "Free" badge. If the address isn't known, that person receives the ticket by email as a guest.

This works for any ticket type, regardless of its set price — a €25 ticket can be given away for free this way. It does still count towards the available capacity though: if a ticket type is sold out, you can no longer send a free copy of it either. You can send the same person a second ticket if needed (for example for a partner) — if you send to the same address again within 30 seconds, the app asks you to wait a moment, to prevent accidental double-clicks.

Creating a free ticket type

Want people to be able to claim a free ticket themselves, without you having to send every request individually? Create a ticket type with price €0.00, just like any other ticket type. Visitors then go through the normal order process, except the payment step is skipped.

To prevent abuse, a stricter limit applies here than for a paid ticket: a maximum of 3 free ticket requests per half hour per email address.

Seeing how many you've given away

On your event's financial summary (Ticketing), you'll see a separate figure "Free tickets" — this counts both the personally sent free tickets and the self-claimed €0 tickets together.

Frequently asked questions

• What's the difference between the two methods? "Send free ticket" is a targeted action to exactly one email address, for any ticket type. A €0 ticket type is self-service: anyone can claim it themselves via the normal ticket page.
• Does a free ticket cost capacity? Yes, in both cases it counts towards the available number of tickets of that type.
• Can I see how much revenue I've theoretically given away? Yes, for every personally sent free ticket, the regular price of that ticket type is recorded in the log.
• The recipient has no account — where do they find the ticket? Via the link in the confirmation email; that stays valid for up to thirty days after the event.