Sending a reminder for a poll

Are the votes lagging behind? Send reminder nudges exactly the members who have not voted yet. 4planning selects that group automatically, so anyone who already voted receives nothing.

Step 1: Open the poll

1. Click Communication in the menu and then Polls.
2. Click the poll you want to send a reminder for.

Step 2: Click Send reminder

The button sits at the top right of the page, next to Edit.

Step 3: Choose who receives the reminder

At the top of the window you choose the recipients:

• Who has not voted yet – members who can see the poll but have not cast a vote. This is the default.
• Everyone who can see the poll – the full audience, including those who already voted.

Below the choice you immediately see who receives the message. Click the row of photos to expand the names.

Underneath it shows how the message will arrive, for example 60 by push notification · 82 by email. Members with the app and push notifications switched on get a push notification. Anyone who does not have the app or cannot receive push notifications gets an email. Members who have also switched on email themselves get both.

Step 4: Review or adjust the message

Under View & edit per channel there are two tabs, each with a subject, a text and a preview underneath:

• Push notification – the short message on the phone.
• Email – the message in the mailbox.

The text matches the audience you picked in step 3: those who have not voted are asked to cast their vote, while "everyone" is told the poll is still open. Switch audiences and the text switches along.

Anything you change here applies to this send only. To change the standard text permanently, go to Settings › Email › Email templates. Each audience has its own template there, with a text per language of your organisation.

The word {poll} is replaced by your poll question when the reminder is sent. Leave it in place if you want to use it; the preview underneath shows exactly what it will say.

Step 5: Send

Click Send reminder. The confirmation shows how many members received the reminder, how many of them as a push notification and how many by email. If some went by email because those members cannot receive push notifications, it says so too. And if members have no reachable email address, the confirmation mentions that number separately.

Frequently asked questions

I cannot see the button. How come? Two possibilities. The poll is still a draft or scheduled, or it has been archived — members cannot open it then. Or everyone has already voted, which leaves nobody to remind.

Who gets a push notification and who gets an email? If a member has the app with push notifications on, they get a push notification. If we cannot send them a push notification, they get the reminder by email. Anyone who has also switched on email in their own notification settings, under Poll reminder, gets both. And anyone who has switched that notification off completely there — push and email — gets nothing.

What does "no reachable email address" mean? Those members should have received the reminder by email, but there is no email address we can send to on their profile. Check their email address in the member list.

Do members who already voted receive anything? Only if you pick Everyone who can see the poll in step 3. Not with the default choice.

Can I send a reminder twice? Yes. If you already sent a reminder within the last day, you see a warning with the date and we ask you to confirm.