Uploading a document doesn't work

When uploading a document in 4planning does not work, there can be several causes. This article covers the most common problems and how to solve them.

Check your storage

Every organisation has a maximum amount of storage. Once that is reached, you cannot upload new files.

• Go to the Documents tab.
• Check the available storage.
• Delete old or duplicate files if needed.

Check the file format

In 4planning you can upload almost any type of file, but a damaged or invalid file can cause problems.

• Check that the file works correctly on your own device.
• Try downloading and uploading the file again.

Check the file size

Files that are too large cannot be uploaded.

• Compress the file.
• Use compression or a lower resolution, for example.

Check your rights

Not every user has permission to upload documents.

• Check that you are a member of the right group.
• Check that you have rights to add files.
• Contact an administrator if needed.

Check your internet connection

An unstable connection can disrupt the upload.

• Try again.
• Use a stable internet connection.

Browser or app problems

Sometimes a browser setting or the cache causes problems.

• Refresh the page or restart the app.
• Clear cookies and cache.
• Try a different browser.

Tips for effective use

• Use clear file names.
• Check your storage regularly.
• Keep the document environment organised.

Good to know

• Most upload problems are easy to solve.
• If problems persist, contact support.