I can't log in

When you cannot log in to 4planning, there can be several causes. This article covers the most common problems and how to solve them.

Check your email address

Check that you are using the right email address.

• Watch out for typos.
• Check that you are using the address you were invited with.

Check your password

The password may not be correct.

• Check upper and lower case.
• Try entering your password again.

No longer know your password? Request a new one at https://app.4planning.nl/wachtwoord-vergeten — enter your email address there and you will receive an email with a link to reset it.

Check whether your account is activated

You can only log in once you have activated your account through the invitation email.

• Check whether you received the activation email.
• Check your spam or junk folder as well.

Check that you have access to the right environment

You can only log in once you have been added to an organisation.

• Contact your administrator or member administration.

Browser or app problem

Sometimes a technical problem blocks the login.

• Refresh the page.
• Clear cookies and cache.
• Restart the app.
• Try a different browser.

Check your internet connection

An unstable connection can cause problems.

• Check your network.
• Try again.

Tips for effective use

• Use a strong, unique password.
• Store your login details securely.
• Use two-factor authentication (2FA) for extra security.

Good to know

• Most login problems are easy to solve.
• If problems persist, contact your organisation's support.