Changing my password doesn't work

When changing your password in 4planning does not work, there can be several causes. This article explains what to check and what you can do.

Check that you are logged in

You can only change your password while logged in to your account.

• Go to My account > Password.
• Check that you are entering your current password correctly.

Check the password requirements

The new password has to meet the security requirements.

• Use a mix of letters, numbers and symbols.
• Choose a strong, unique password.

Use the password reset function

Still not working? You can set a new password through the reset function.

• Go to https://app.4planning.nl/wachtwoord-vergeten.
• Follow the steps to set a new password.

Contact your organisation

Does the problem persist? Contact your organisation's support or member administration. They can check whether your account is set up correctly.

Tips for effective use

• Store your password securely.
• Use a password manager.
• Change your password regularly.

Good to know

• Only you can change your password.
• Administrators cannot change passwords.
• This increases the security of your account.