Resolving security and privacy issues

Have you spotted a possible security or privacy issue in 4planning? Acting quickly and carefully limits the risk. This article explains what to do when you suspect information is not properly protected.

Step 1: Gather information

Note exactly what happened and when. For example:

• Which information may have been visible.
• Who it was visible to.
• When the problem was discovered.

This information helps resolve the issue.

Step 2: Check visibility and rights

Many privacy issues arise from visibility or groups being set incorrectly.

• Check who the item was shared with.
• Adjust visibility and groups immediately.
• Check the roles and rights of the users involved.

Step 3: Limit access if needed

When sensitive information may have been shared:

• Remove the item or change its visibility.
• Remove users from groups where necessary.
• Delete incorrect documents or messages.

Step 4: Inform those affected

When personal data may have been visible, inform the people concerned within your organisation.

This contributes to transparency and trust.

Step 5: Review internal processes

Prevent a repeat by reviewing:

• Group structure and rights.
• Administrative processes.
• How visibility and communication are used.

Step 6: Contact support

Does the problem persist, or do you need help? Contact your organisation's administrator or 4planning support at support@4planning.nl.

Tips for effective use

• Review rights and visibility regularly.
• Make clear agreements about communication and documents.
• Work with a limited number of administrators.
• Train users to work securely.

Good to know

• Most privacy issues come from incorrect settings.
• Acting quickly reduces the risk of a data breach.
• Administrators play an important role in security.