One account at multiple organizations

Are you active at more than one organization that uses 4planning — say, your sports club and your workplace? You don't automatically need two separate logins for that. This article covers how it works, what you see when you get a second invitation, and when to choose merging or switching.

One account, multiple organizations

4planning doesn't have a separate account per club. If you're a member of two organizations with the same email address, you log in with that one account and then pick which organization you want to be in.

• Log in as usual.
• If you belong to more than one organization, you'll see the environment picker: an overview of all your organizations, each with its own logo and colour.
• Pick the organization you want to go to. You can return to this overview at any time via the logo in the top-left corner of the app.

Only part of one organization? Then you skip this screen and land straight in that environment.

You receive an invitation for a second organization

If you're invited to an organization you're not yet a member of, what happens next depends on the email address the invitation was sent to.

Same email address as your existing account

Click the invitation while you're already logged in (or log in with the same address), and the new organization is added to your existing account automatically. You'll see it right away in the environment picker, next to your other organizations.

Haven't accepted the invitation yet? Then, as soon as you log in, a card "Invited for …" appears at the top of the environment picker. One click on Accept is enough — no need to go back to your email.

A different email address than your existing account

If the invitation uses an address you haven't used at 4planning before — for example a work email while you already have a personal account — 4planning can't be sure it's the same person. Click the invitation link while you're already logged in, and you'll see a choice screen with two options.

Add to my current account (merge). Your other account is folded into the account you're currently logged in with. From then on you have just one login, containing all your organizations — including the new one. Because this can't be undone, 4planning asks you to confirm your current password. The organization that invited you will from then on use the email address of your main account.

Switch account. You log out and continue with the other, new account. Both accounts simply keep existing side by side — nothing changes about your existing account.

Not sure? Choose switching. That's the safer option: you can still decide to merge later, but once accounts are merged you can't undo it yourself.

In a small number of cases, merging isn't available and you'll only see the switch button — for example for certain administrator accounts. In that case, contact the relevant organization or 4planning.

Frequently asked questions

Can the organizations see each other's data? No. Each organization only sees what happens within that organization. If you've merged two accounts, you do use the same name, profile photo and login details everywhere from then on — administrators of each organization can see that you're also part of another organization, but not what you do there.

I merged by accident — can that be undone? Not by yourself — that's exactly why you're asked for your password beforehand. Contact 4planning support; they can undo a merge for you.

I don't see an invitation, even though my club says it was sent. Check your spam folder first. If it's not there, ask the organization's administrator to resend the invitation — see Invitation not received.

The link in my invitation does nothing, or I get an error message. An invitation link only works once and expires after a while. Ask the organization's administrator for a new invitation.

Can I leave an organization again? Ask that organization's administrator to remove your account from their member list. Your account itself, and your other organizations, simply keep existing.