Payouts and the financial overview

Under Financial overview you follow what happens to your members' payments: what's been collected, what's still outstanding and when it goes to your account. You need system administrator rights for this.

Has your association connected its own Mollie account (under Settings › Integrations › Payment connection)? Then payments arrive directly in your own account — 4planning no longer pays anything out to you, and this screen stays structurally empty. That doesn't mean nothing is coming in; the money just no longer runs through us. Mollie then charges the transaction costs directly to you. The rest of this article covers the situation without your own connection.

Outstanding payout

At the top is the amount collected but not yet paid out, with the number of transactions. Click View details for the underlying payments.

Two things can affect this amount:

• Waiting period for direct debit. A SEPA direct debit can still be reversed for a number of days. Payments within that period are shown, but not yet paid out. A notice then appears showing how many days of the waiting period remain.
• Offsetting a chargeback. See below.

What is deducted from the collected amount

For every payout you see three amounts: Gross (what was collected), Costs and Net (what goes to your account). Under Costs you see how that amount is made up:

• Service fees — the member paid these on top of the membership fee or the ticket price, and they go to 4planning. So they are included in the gross amount, but never belonged to the association.
• Mollie transaction costs — what the payment provider charges per payment. Since 10 October 2026 these are no longer deducted without your own connection: the member then pays a € 1.00 service fee and 4planning bears the transaction costs. You only still see them for payments from 17 September to 10 October 2026; in that period the service fee was € 0.60 and the association bore the transaction costs.

The PDF payout statement also shows, per payment, whether and how much of it was transaction costs.

Why a payout can be lower than expected

If a previously paid amount was charged back or refunded after it had already been paid out to you, you'll see a Chargeback label with the amount being offset, plus the expected amount after offsetting.

That amount is deducted from the next payout. If the chargeback is larger than that payout, the remainder carries over to the payout after that. So money is never reclaimed — it's offset step by step.

Overview of payouts

Below that is the list of all completed payouts: reference, date, period and amount. Click a row for details, or download the payout statement as PDF for your records or as CSV to open in Excel. Per payment, the CSV lists the member, the member code, who paid, the gross amount, the service fee, the Mollie costs and the net amount, each in its own column. Offset chargebacks appear as a line with a negative amount, so the Net column adds up to the amount that was paid out.

Frequently asked questions

• I don't see Financial overview. This section is only visible to system administrators, not to regular administrators.
• Why is there nothing under Payouts yet? As long as no payout has been processed, that list stays empty and you only see the outstanding amount at the top.
• The amount paid out is lower than what members paid. The service fees the member paid on top of the amount are deducted, because they go to 4planning, and a chargeback may have been offset. For payments made before 10 October 2026, Mollie's transaction costs may also have been offset. See Service fees on membership fees.
• Who pays Mollie's transaction costs? Without your own connection, 4planning does; that is why members then pay a € 1.00 service fee. If you connect your own Mollie account, members pay € 0.60 and Mollie charges the transaction costs directly to the association.
• Is this the same as my project invoices? No. This is solely about payouts of payments collected via 4planning, not about your own invoicing.
• A member says they paid but I don't see it. First check the status of that specific payment with the member; a failed direct debit doesn't arrive here as collected. See Handling a failed direct debit or chargeback.
• I just connected but I still see old payouts here. That's correct: payments collected before you connected still follow the old route and get paid out to you once more. Everything from the moment of connecting onward goes straight to your own account and won't show up here.