Payouts and the financial overview

Under Financial overview you follow what happens to your members' payments: what's been collected, what's still outstanding and when it goes to your account. You need system administrator rights for this.

Outstanding payout

At the top is the amount collected but not yet paid out, with the number of transactions. Click View details for the underlying payments.

Two things can affect this amount:

• Waiting period for direct debit. A SEPA direct debit can still be reversed for a number of days. Payments within that period are shown, but not yet paid out. A notice then appears showing how many days of the waiting period remain.
• Offsetting a chargeback. See below.

Why a payout can be lower than expected

If a previously paid amount was charged back or refunded after it had already been paid out to you, you'll see a Chargeback label with the amount being offset, plus the expected amount after offsetting.

That amount is deducted from the next payout. If the chargeback is larger than that payout, the remainder carries over to the payout after that. So money is never reclaimed — it's offset step by step.

Overview of payouts

Below that is the list of all completed payouts: reference, date, period and amount. Click a row for details, or download a payout statement as a PDF for your records.

Frequently asked questions

• I don't see Financial overview. This section is only visible to system administrators, not to regular administrators.
• Why is there nothing under Payouts yet? As long as no payout has been processed, that list stays empty and you only see the outstanding amount at the top.
• The amount paid out is lower than what members paid. Service fees per transaction are deducted, and a chargeback may have been offset. See Service fees on membership fees.
• Is this the same as my project invoices? No. This is solely about payouts of payments collected via 4planning, not about your own invoicing.
• A member says they paid but I don't see it. First check the status of that specific payment with the member; a failed direct debit doesn't arrive here as collected. See Handling a failed direct debit or chargeback.