Cancelling your attendance for a training

Can't make it to a session? Cancel your attendance so your trainer or group administrator knows you won't be there.

Cancelling your attendance

1. Open the session in your training schedule.
2. Go to Your attendance and choose Cancel attendance.
3. Enter a reason if you're asked for one.

What happens next depends on how your club has set up cancellations:

• Free — your cancellation is final straight away, and you don't have to give a reason.
• With reason — a reason is required; your cancellation is final immediately afterwards.
• On request — your cancellation starts as a request. A group administrator or administrator approves or rejects it; you can see the status (open, approved or rejected) on the session.

Which of the three applies isn't set per member but per environment — ask your board if you're unsure.

A deadline

Some clubs set a deadline: too close to the session, you can no longer cancel yourself. If you no longer see a cancel button, the deadline has probably passed — contact your trainer or group administrator directly in that case.

Withdrawing your cancellation

Can you make it after all? Open the same session and choose Withdraw cancellation. That's possible as long as the session hasn't taken place yet.

Frequently asked questions

Why does my cancellation need approval? That only happens if your club uses the "on request" mode — a group administrator or administrator then decides on each cancellation.

Who can see that I cancelled? Your trainer/group administrator and the environment administrator see who has cancelled and, if one was entered, the reason.

I don't see a cancel button, why not? Either the cancellation deadline has passed, or cancelling is switched off for this session. Contact your trainer or administrator.

Is cancelling my attendance the same as cancelling the session? No. Cancelling your attendance is about you; cancelling a session entirely is something only an administrator can do, and it affects everyone who was expected.