Planny credit: how it works and requesting more

Planny uses AI, and that comes with a monthly credit. This article explains how that credit works — not to be confused with the points system/scoreboard, which is a completely separate feature for member engagement (see The points system and scoreboard).

Turning Planny on or off

Go to Settings → Planny. Here you set:

• Planny on/off for the whole environment.
• Who may use Planny — everyone, administrators only, or system administrators only.
• The name, profile picture and writing style (automatic/formal/informal/playful) of your Planny.
• A welcome message and up to 6 example questions members can click straight away.

Viewing your credit

On the same page is the card "Planny credit this month". Here you see:

• What percentage of your monthly credit you've already used, expressed in Planny points.
• A breakdown of what the credit is being spent on: chat, quote AI, event AI, voice notes, and more.
• How many chat messages you can still send today (that counter refreshes every night).
• A separate line for the voice note budget (for recording and summarising meetings) — that's a separate pool alongside your general Planny credit.

Your credit renews automatically on the first of every month.

What happens when the credit runs out?

Regular members simply see a neutral message that Planny isn't available right now. Administrators see a clearer message that the monthly credit has run out, along with the date it renews.

Requesting more credit

Structurally running short on credit? There's no self-service button to top this up yourself — click "Request an extension" under the credit card. This opens a conversation with the 4planning team, with your current usage already filled in, so we can quickly think along about a suitable solution.

Frequently asked questions

• Are "Planny points" the same as the points on the scoreboard? No. Planny points are a measure of AI usage (credit); the scoreboard/points system is a separate feature where members earn points for activities like logging in. They have nothing to do with each other.
• Does every Planny action cost the same? No, a short question costs less than, say, drafting a quote concept. The breakdown on the credit card shows what's using the most.
• What happens to my credit when the month changes over? It doesn't carry over — every month you start with a fresh credit.
• Can I set a larger monthly credit myself? No, the 4planning team sets that for you after a request via "Request an extension".